Hotel Front Office Manager

Duties and Responsibilities: 

1. Ensuring the front desk provides a professional and friendly service for guests by creating a pleasant experience for guests to ensure their return, by applying S.O.L & company policies.

2. Dealing with guests' complaints.

3. Arranging staff scheduling.

4. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

5. Leads and guides staff to upsell to guests

6. Managing daily reservations

Requirements:

Work Experience: At least 3 years in a similar position 

1. Academic Qualifications: Diploma or degree in hospitality or tourism related field

2. Computer Knowledge: MS Office (Word, Excel, PowerPoint), Theova PMS preferable or other PMS

3. Age: Between 30-55 years old.

4. Languages: Proficiency in English (oral and written), Greek, Basic Russian will be an advantage