IT Support

AbAKUS it-solutions mission is to provide to its customers the IT comfort they deserve. The objective is to deploy that state of mind and that quality of services in all aspects of our activities being toward our clients or our employees or partners.

In this context, we are looking for a IT Support

Job description:

• You mainly take up your responsibilities as a IT Helpdesk & Support Agent and aside from that you will be involved in dedicated projects on Microsoft technologies
• You will provide technical support in English and ensure users are helped in a quick and efficient way
• You will solve several issues per day, mainly with MS Office applications like Word, Excel and Outlook. An occasional password reset will be also part of your tasks and you will solve mobile issues (Android) and iPad issues
• You are the first contact for ICT Customers and provide a customer friendly approach and handling
• You communicate clearly with the users and make clear statements regarding the follow-up of their tickets
• You follow up and dispatch the support requests within the Service Level Agreements
• You report to the Service Desk Manager and establish and maintain excellent contact with the ICT Local Support teams and other Support Teams

Profile:

• You have a passion for helping people with software problems and you have at least 1 year of experience on an IT Helpdesk or IT Service Desk
• You possess an advanced knowledge of Microsoft applications and products (Word, Excel, Outlook,..) Also you have an interest in mobile technology (Android, IOS,..) and are familiar with iPad
• You have an excellent knowledge of English, spoken as well as written. Good knowledge of another European language is a plus
• You are flexible, able to handle and solve different situations and can deal with stress
• You have good communication skills and can work well independently as well as in a team
• Important asset is having ITIL knowledge and a ITIL Foundation certification
• You have the ability to work in a co-operative, pro-active and flexible way and you have a Pan-European mindset
• Technical skills:
  • Android, Ios, Windows-10, Windows 7
  • Basic Skills on Windows Server 2008-2016
  • Backup Management
  • Email Support
  • Usage of a ticketing tool
  • ITIL Knowledge

Ref. ADEM : 550038