F&B Assistant - Ellison Hotel Mayo

Complete daily tasks to contribute in the running of the Bar, Restaurant, Events and other areas of the property when required. Complete all Food & Beverage related operations and processes, while ensuring a high level of customer care and customer satisfaction is maintained. 

Duties & Responsibilities

Key Responsibilities

·       Maintain responsibility for the Restaurant, Bar, Events and areas of work relating to food and beverage.

·       Ensure all customer and guest expectations are exceeded.

·       Carrying out day to day duties such as cleaning, organising and maintaining all food and beverage areas, ensuring the property is presentable at all times.

·       Engage in teamwork

·       Demonstrate initiative and work towards continuous improvement.

·       Demonstrate a complete knowledge of menu items.

·       Demonstrate a complete knowledge of wine and beverage list, including cocktails and promote the use of suggestive sell to guests.

·       Ensure guest complaints are consistently resolved in a prompt and efficient manner and brought to the attention of the manager on duty.

·       Work to maximise guest service and increase positive feedback.

·       Work with management to ensure the food and beverage areas are well maintained.

·       Ensure compliance with all established standards, policies and procedures across all operations relevant to the role.

·       Ensure all transactions are completed through the POS systems correctly.

·       Practice effective stock control in accordance with set guidelines – date rotation of stock. 

·       Ensure all operational checklists for the bar are completed on an hourly, daily or weekly basis as set out by management.

·       Ensure any customer query is dealt with and forwarded to all relevant parties where required.

·       Maintain immaculate presentation and grooming, wearing designated uniform/business attire and name badge at all times.

·       Carrying out duties as assigned by the Operations Manager or other members of the management team.

Qualifications, Knowledge and Experience

Qualifications

·       Non-Applicable

Knowledge

·       A full understanding of the Food and Beverage Menus.

·       Allergen awareness.

Prior Experience

·       Prior experience in Food and Beverage would be beneficial but not necessary in all cases.

Accomodation provided for up to 8 weeks