Junior Agent Service Desk

Do you want to work in a fast paced, world class organization with a long history and an exciting future? Do you want to be part of a team based in Colmar-Berg contributing to the innovation, safety and sustainability of tires that drivers across EMEA rely on every day? 

… if the answer is yes, then we have the right job for you :

The opportunity

• Act as single point of contact (telephone, E-Mail, etc.) while providing support services to Goodyear Proactive Solutions fleets after service activation (post installation and activation of telematics equipment on vehicles). 
• Make sure customer comes first and customer satisfaction is key.
• Follow-up on customer issues and requests as also regular contact with the customer to ensure transparency and work progress until solution using internal and external parties as pre-defined in the process.
• Using of remote diagnostic tools as also live support systems to identify customer request/issue and guarantee efficient problem solution.
• Ensure accurate documentation of all requests, issues, workarounds and documentation database.

To join our team you will need:

Education:

• Bachelor's degree in Business/Economics, Computer science, Engineering.

Experience:

• 2-3 years experience in customer support services including experience of systems, support, diagnostic and resolution.
• Strong working knowledge of IT tools and data analytics / mining.
• Understanding of ITIL working practices.

Languages:

• Fluent in English and German and/or French.
• Any other language is an asset.

Driving licence:

• Category B

Skills & Qualifications:

• Proactive and customer-focused.
• Accurate and structured.
• Excellent problem-solving skills and analytical capabilities.
• Strong communication & presentation skills.
• Able to work in different database environments (SAP, EDW, Cloud…).
• Ability to work autonomously and as part of a team.

Ref. ADEM: 548658