Senior Welcomer / Shift Leader - Novotel Brussels Airport

Job Description 

You are responsible of the shift you are working on: 

• Welcome guests in a professional and heart-warming way 

• Respect the check-in/check-out process 

• Up-sell the other hotel services 

• Check and prepare the arrivals 

You are the link between the Front Office Manager and the rest of the team 

• Creating and respecting the process 

• Controlling and correcting colleagues if necessary 

• Communication with the FOM, offering solutions 

• Dealing with guest complaints 

• Welcoming, onboarding and developing new colleagues 

• Working on reaching the reception annual goals (ALL recruitment, quality goals,...) 

• Participation to "back-office" tasks 

Work Experience 

• Self-control and listening skills 

• Guest satisfaction is a priority for you 

• Being a team player at heart 

• Commercial spirit 

• Knowledge of Dutch, French and English are mandatory 

• Autonomy, initiative, proactivity 

• Time and priority management 

• Ability to manage a 10-person team 

Benefits 

You will have the possibility to grow in an evolving and inspiring environment. 

We offer you a salary based on your skills and in line with the market. 

You receive hospitalisation and group insurance. 

You will also enjoy a large range of benefits from Accor: 

• Employee rates all over the world 

• "Friends and family" rates in the Benelux and UK 

• Benefits with a lot of partners