Employee (m/f/d) in our Customer Care Department (fulltime)
Situated in Treppendorf near Bamberg, Musikhaus Thomann, Europe’s largest musical instrument and equipment retailer, is constantly growing. Therefore, we are looking for you to further strengthen the service we provide to our international customers/focussed on Czech and Slovakian customers. Share your passion and your expertise with our customers every day!
Responsibilities
- First-level-After-Sales-Support – You will be advising and guiding our International customers via phone and email on an International level
- You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs
- You will make efforts for our customers, to represent their concerns and interests
- You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments
- You will contribute to improve our services continuously
Our requirements
- Fluent English and Czech/Slovakian spoken and written on a mother tongue basis.
- Passion for music and / or experience with the music industry
- After-sales–experience of service support and advising customers
- High degree of personal initiative, commitment, ability to work in a team, target orientation
- Experienced with computer and the established MS-office-programs
What we offer
- challenging and varied work for Europe’s largest music retailer
- a state-of-the-art work space, far removed from the noise and traffic jam of big cities
- an attractive, performance-focussed salary
- flexible working hours
- varied projects in an international working environment
- a professional team with flat hierarchies in a pleasant working atmosphere
- regular opportunities for professional development
Who we are
„Thomann is an enormous orchestra with unbelievably talented musicians, who keep improving and developing their skills together.” – Hans Thomann, CEO
Musikhaus Thomann is Europe’s largest musical instrument and equipment retailer with about 1500 staff. As a full-range retailer, Musikhaus Thomann sells not only instruments and equipment, but also light systems as well as stage and studio technology. Our store on more than 5,500 square metres, our extensive web store and our warehouse holding more than 88,000 items attest to our position as the market leader. From our company Contact Center, our sales representatives (most of them musicians), native speakers from 18 countries, attend to our more than 14 million customers globally and arrange for dispatch of up to 38.000 parcels daily.
Have we aroused your interest?
Then we are looking forward to receiving your well-supported application including a cover letter, CV, certificates and references as well as your salary expectations. Apply with minimum hassle on jobs.thomann.de, or just send us your application pack by e-mail to jobs@thomann.de.
Should you have any enquiries, please direct them at:
Thomann GmbH – Human Resources
Dominik Ortloff
Hans-Thomann-Straße 1
96138 Burgebrach
Telephone: +49 9546 9223-1187
