Customer Service Team Lead for Blue Ocean Robotics

At Blue Ocean Robotics Group we develop, produce and sell professional service robots with healthcare as the most significant market.

We strive for a more sustainable future. That is why we create robots that help solve some of the world’s major challenges. Our robots try to support United Nations’ Sustainable Development Goals. All our robots are created with the aim to achieve higher levels of productivity through technological upgrading and innovation, especially with a focus on high value added and labour-intensive sectors like especially the healthcare segment.

-GoBe Robots, a mobile telepresence robot to aid in CO2 reductions from the reduced need to travel as a result of having a telepresence solution. By supporting climate change we support UN Goal 13 of Climate Action. It also reduces infection spread by enabling people to connect from remote locations and work together.

-UVD Robots, a mobile robot for disinfection, to revolutionize hygiene standards in the healthcare sector, and prevent hospital acquired infections. With UVD Robots we support UN Goal 3 of Good Health & Well-Being

-PTR Robots, a mobile robot to provide a safer and better patient transfer and rehabilitation. By working with enabling technologies that result in a faster patient recovery and better working environment for healthcare personnel, with PTR Robots we support the UN Goal 8 of Decent Work and Economic Growth.

Among other things, Blue Ocean Robotics has won one of the robot industry’s most prestigious international awards, the IERA Award.

Blue Ocean Robotics, Europe’s largest manufacturer of service robots, has now strengthened its financial muscle, with an investment from the Danish company A.P. Møller Holding of 335.25 mDKK (45 mEUR/51 mUSD). This will enable the company to roll out its sustainable mobile robot solutions all over the world.

We are proud to be serving humanity through our portfolio of robots.

The job

As a Customer Service Team Lead you will be responsible for managing the global UVD Robot Specialist team, while also acting as a UVD Robot Specialist providing installation of robots together with our distributors, including training of distributors and technical staff. You will also be responsible for remote and on-site customer support in close cooperation with our engineering and product development teams.

Your main tasks will be, Robot Specialist team management, installation, service and technical support to direct customers and distributors, herein under:

• Manage the UVD Robot Specialist team in Blue Ocean Robotics Customer Service.

• Ensure that the collaboration and alignment between Application Specialists, Sales and Robot Specialists across robots and geographies is working well.

• Manage the day-to-day activities and alignment of the UVD Robot Specialist team

• Coach team UVD Robot Specialists in succeeding within their areas of responsibility

• Develop team strengths and improve weaknesses, while creating a pleasant working environment.

• Identify team goals with VP Customer Service and evaluate and report progress

• Organize team initiatives to reach goals.

• Providing supervision and support to installations, either done directly by Blue Ocean Robotics or by distributors.

• Installations, maintenance, repairs and other on-site technical services too at customer locations i.e. hospitals, pharma, offices, exhibition centers, schools and various other healthcare and non-healthcare environments.

• Telephone, e-mail and chat support to users, customers and distributors

• Temporary robot installations at exhibitions, events and demonstrations

• Creation and communication of best practice descriptions, maintenance manuals, guides and other user-facing documentation.

• Facilitation of training to distributors engineering and service teams both on-site and at HQ.

• Delivering technical feed-back from robot installations to our product development team

• Travelling is part of the job. Willingness to travel approx. 20% (4-5 day trips sometimes including overnight and some weekends) within the region with different modes of transportation (car, train, air-travel, etc.)

Your competencies

You have experience with technical service team management, service and support of technical products, preferably from healthcare and life science markets and possibly medical devices. Further skills required:

• Educational background at Bachelor/Diploma level in computer science, electronics, mechatronics, software or equivalent

• Skilled in using Linux operating systems

• Excellent at communicating with customers, users and technical staff

• Excellent English skills

• Proven managerial skills

• Experience with technical service management and driving team performance.

• Analytical approach and good at problem solving

• Maintain a valid driver’s license and satisfactory driving record

• Self motivating, structured and productive with a good overview

We are offering a very interesting position with good opportunities to develop yourself and work in a team of highly skilled employees from many different nationalities.

What we offer

 In Blue Ocean Robotics we develop and commercialize robots. The development of our robots is based on our RoBi-X model, where Blue Ocean Robotics has the management of robot technology and the design of robots in collaboration with strong partners in the market.

Blue Ocean Robotics focuses on more than one product, with a range of service robot products for widely varying industries such as healthcare, hospitality, construction and agriculture.

We are fast-paced, dynamic and have a flexible organization. We also have monthly social events, spouse network, Blue Ocean Robotics Academy, danish language school, health insurance, warrant program for our full time employees and of course PC and mobile phone are available if needed.

We respect each other and our differences. We take pride in integrating international colleagues in cooperation with Odense Robotics and International Community Odense.

Want to know more about Blue Ocean Robotics please visit our website: www.blue-ocean-robotics.com. You can also follow us on Linkedin, Facebook and Twitter.

Please note that we only receive applications via upload of documents on our website.

https://www.blue-ocean-robotics.com/career?hr=show-job%2F90293%26locale…;

Application deadline:

As soon as possible