Dutch speaking Customer Service Representative

Key Responsibilities:

• Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
• Ability to liaise with other departments as necessary
• Identify process improvement opportunities and raise through the appropriate forum
• Support customers directly on the ground at major events around the world
• Any other tasks as required

Skills and Attributes:

• Team player
• Takes ownership
• Organised and reliable with attention to detail
• Excellent multi-tasking skills
• Work well under pressure
• Hungry to take on responsibility and a willingness to do adhere to strict deadlines
• Outstanding written and oral communication in English and language applied
• A sense of humour and positive, “make-it-work” attitude
• Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
• Fluency in English and Dutch