Head of Global Customer IT Support-MED000689
Head of Global Customer IT Support-MED000689
RADIOMETER MEDICAL ApS
København, 1 stilling
About Us
We save lives for a living
The difference between life and death can be just a few minutes. Radiometer’s diagnostic equipment is of crucial importance to doctors all over the world in their effort to diagnose critically ill patients quickly and accurately. From biotech and software specialists to financial controllers and engineers, all 2700 colleagues are committed and dedicated in their effort to make an impact on the life of others with our high-quality solutions. Radiometer’s leading position in the market has been secured over the last 80 years. Together we continue to raise the bar in acute care and constantly develop in new areas. Radiometer has an annual turnover of more than $ 684 million worldwide and is owned by US-based Danaher Corporation.
Description
Our customers need strong IT solutions to deliver value on aspects as compliance, documentation, efficiency optimizations and user management. As Head of Global Customer IT-Support, you will be leading the global team responsible for bridging the knowledge in R&D and Marketing to the commercial organizations and back again. While most requests will originate from the markets, it will be important to consolidate the overall trends and use those to generate insights to be used in future as improved service and further product development.
The goal of the global support organization is to advice and support our collaborators in matters related to IT solutions and connectivity, by making expert knowledge easily available. Operating in a regulated environment, compliance and standard processes are an important part of this position to secure high level of service to our customers. As we strive to drive continuous improvements that can be applied at a global level, a solid understanding of stakeholder and change management will be essential for success.
The job
Your responsibilities and tasks will include:
-Set up and improve global standard processes for execution of support tasks
-Implement process for knowledge centered support – including modernizing the tool-chain
-Ensure technical feedback from markets are incorporated into later versions of our products
-Drive external quality metrics that is translated into impactful actions
-Contribute to strategy, leadership and driving results in software leadership team
Qualifications
"Constructive Diversity" is one of our core values, and we believe that human diversity creates a dynamic and creative environment. Therefore, we encourage diversity through our recruitment process. However, we believe that the following formal qualifications will improve your chances of success:
-Engineer, M.Sc. or other relevant technical education
-Strong background in software/IT
-Experienced leader, with strong people and change management skills
-Experience delivering professional services and understanding of the support structures and processes, experience with knowledge centered support will be a benefit
-Understanding of R&D processes and how to establish the right collaboration between R&D and support
-Experience working in regulated industry with strict processes, knowledge about the Medical domain will be a plus
-Experienced IT implementer / project manager at customer site
-Fluent English – written and spoken, Danish is not a must
-Ready to travel 5 weeks per year as minimum
You must be passionate and committed about what you do, as well as:
-Driven and organized to ensure needed changes are implemented and sustained
-Setting clear expectations and motivating the team to learn
-Involving key stakeholders in decision-making, using both formal and informal structures to drive agenda
-Being reliable and inspiring confidence, able to deal with people at all levels. Open, out-going and robust with natural self-confidence and power.
-Strong communicator, assertive and responsive leader who can motivate people in the capacity of his/her professional and personal qualities rather than through formal force.
-Intelligent and analytical with helicopter view and a positive and constructive way of thinking. Good business understanding and at the same time extremely quality conscious with sense of important details.
We offer you
A unique opportunity to work in the field of medical technologies, where knowledge sharing and professional respect combine to make it both fun and meaningful to go to work. Both in Denmark and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development, and a wide range of staff benefits.
In order to be winning in our industry, IT solutions have become a very important part of delivering a total solution to customers. A prerequisite for being a serious IT-vendor is to have high-quality service organization – hence this position directly linked to Radiometers overall strategy and success. You will have exposure to senior management which will open career opportunities within the R&D, Marketing and Sales organization.
For further information, please contact our Director, IT & Software Solutions, Jakob Skriver via email at Jakob.Skriver@radiometer.dk.
Interviews will be held as relevant candidates apply
...so there is no deadline and you can apply right away. Start the application process by pressing "Apply Online" and follow the guidelines on our corporate career site. Attach your CV and other relevant documents. We are looking forward to receiving your application.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries. A globally diverse team of 81,000 associates, we are united by our culture and operating system, the Danaher Business System, which is our competitive advantage. In 2015, we generated $20.6B in revenue and our market cap exceeded $60B. We are #149 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20yrs.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
