Support Engineer - Application-Engineer/-Manager (m/f), Bavaria
Summary Overview of Responsibilities:
The Application Management TSL Support Engineer covers all aspects of providing support and maintenance to the TSL Suite of applications running 24x7x365 maintaining >99.9% availability across a multi-platform environment. She/he is responsible to validate and coordinate all operational aspects of the architecture of TSL applications. She/he is able to analyze application specific issues with R&D and Global OPS and support improvements.
Major Responsibilities:
- Perform the following activities for TSL Applications:
- Incident Recovery Support
- Detailed Problem Analysis
- Change Management and maintenance
- Implementation Management for new products, technical migrations and infrastructure upgrades
- Review architecture of new and existing applications with focus on operability and drive compliance
- Define/improve system stability criteria with all relevant stakeholders
- Design/drive end-to-end automation for all managed applications
- Share functional knowledge with all relevant teams and train less experienced team members
- Review architecture of new and existing applications with focus on stability, agility and operability.
Relevant Job Experience:
1. Qualification (school, university, equivalent, etc.)
- University degree/diploma or successful completion of second levels education with equivalent professional experience
2. Know How / Skills
- Good knowledge of architecture, deployment and support of high availability, transactional applications.
- Good knowledge of set up, configuration and maintenance of webservers (Apache) and J2EE middleware (Jboss, Weblogic).
- Good knowledge of Monitoring Solutions, Network Devices, Firewalls, TCP/IP Protocols and Scripting Tools
- Ability to assess and plan complex Implementations
- Analyze requirements and standardize repetitve Tasks
- A strong sense of process, detail and follow through (based on ITIL Standard)
- Ability to provide project support
- Ability to sort through complex issues and perform root cause analysis
- Must be able to deal with people of all levels, easily and in a friendly manner in fluent English
- Good presentation skills
- Experience in Open Stack and Cloud Computing utilizing containerization strategies such as OpenShift, Docker & Puppet
3. Relevant Job Experience
- Minimum 2 year experience within ADP
- Experience in TSL applications
- Experience in running, supporting and managing high availability infrastructures (24/7/365 >99.90% uptime requirements)
Please send your application to ZAV-IPS-Bayern@arbeitsagentur.de by referring to ET-103
International Placement Services Bavaria
Phone: 0049 911 529 4420
Mail: ZAV-IPS-Bayern@arbeitsagentur.de
Internet: www.zav.de
