Product Support Advisor with Flemish and French, BARCELONA
Main tasks
-First Level technical support of products (printer, scanner, digital camera, data- and video-projectors) for consumers and business customers
-Presales support and handling of enquiries from sales platform
-Reseller support
-Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base
-Sales of extended warranties and repair services
We offer
-Full-time (Monday-Friday 9.00-18.00) and long-ter contract
-Salary 15938.37 euros gross/year+ up to 140euros gross/month in bonus
-Free Spanish/Catalan certfied lessons
-Opportunity to join an international company
-Relocation Package
Requirements
-High/nativel level of Flemish and French
-Fluent English in all cases
-Profound knowledge of Windows OS
-Knowledge of Macintosh OS
-Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants
-Basic knowledge of network principles and structure
-Profound knowledge of hardware components
-Very good understanding of technical issues
-Experience in hardware support, preferentially by phone or E-mail
-Preferentially strong technical background or technical formation
-Experience in troubleshooting guidelines
-Preferentially sales background or experience in an up sales environment
-Strong sales focus
Personal skills
-Team player
-Willingness to learn and apply new technologies
-Strong analytical skills with demonstrated problem solving ability desired
-Ability to operate in high pressure situations
-Excellent comprehension skills in English, preferably excellent oral and written
IF YOU ARE INTERESTED, PLEASE CONTACT: HR_Recruiters@sellbytel.es WITH REFERENCES: BELGIUM.EPS
