Internship 2021 (M/F)

We are looking for a young and proactive trainee for 2021 in several departments of Pine Cliffs Resort. See below all the options we have to offer you!

• F&B Department

  • Restaurant Service: Prepare set ups for tables and/or rooms, take orders, present menus, answer questions and offer suggestions; serve Food and Beverages, clean and prepare tables, and be available to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events.

  • Kitchen Service: Prepare one part of a major meal such as an entrée, vegetable, salad or dessert, in proper quantities for serving, prepare mise-en-place for daily basis and for the next day, help and assist with another station as assigned by the Chef of Partie, and clean and maintain kitchen equipment, reporting any repair or maintenance needed.

• Leisure & Sports Department

  • Main Tasks of the position: Assist guests with beach & pools equipment, respond with prompt graciousness to special requests and questions, supervise pools’ users, in order to ensure in-house rules’ compliance, safety behavior and discipline, and store department’s material. 

• Housekeeping Department

  • Main Tasks of the position: Learn to identify Housekeeping’s responsibilities, as well as cleaning procedures and performance standards of Maids, acknowledge computer procedures and systems, which allow Housekeeping Executive to maintain the Rooms’ information and work planning up to date, and communicate with the appropriate staff to inform about a guests’ arrival/departure.

• Entertainment (Kids Club – Porto Pirata) Department

  • Main Tasks of the position: Supervise and monitor the safety of children in your care and assist the team with special events, prepare meals and organize mealtimes and snacks for children, change the diapers of infants and toddlers, and support the daily recreation, games or art and craft activities.

• Reservations Department

  • Main Tasks of the position: Be able to create and change bookings, organize department’s files and airport transfers for guests, follow-up on pending bookings, check stop sales and Rooming Lists, and knowledge of Company’s Up Sale & Benefits Program for guests, in order to insert information on the reservations.  

• Front Office Department

  • Reception: Help and assist de Front Office team whenever necessary with Check-Ins and Check-Outs, acknowledgement of computer systems used in the Property, coordinate and interact with other departments, in order to attend our guests’ needs, assisting them with any request, and organize information for the daily basis of the department.

  • Concierge: Be able to attend guests’ requests, such as special occasions, arrangements or services, provide relevant information to guests regarding Company’s Up Sale & Benefits Program, and know the area and Luxury Collection language and procedures, in order to deliver a unique experience to the guest.

  • Guest Relations: Be able to do the Check-Ins for our RCS & CEM Guests according to the company standards, be present in the lobby to communicate and interact with our guests, prepare VIP daily basis and Welcome Cards, and answer Guest Satisfaction Report.

It is very important to:

• Deliver an exceptional service to elevate the guest experience;

• Keep your work area organized and cleaned, in order to reach an high standard each day;

• Speak and communicate with guests and co-workers using clear and professional language, always maintaining a helpful and positive spirit;

• Ensure Company’s High & Luxury Standards are being met every day!

Required Languages:

• Portuguese (mandatory for Front Office, Housekeeping & Reservations)

• English advanced or fluent

• Spanish knowledge would be highly appreciated

• Knowledge of any other language will be a plus

Benefits we offer:

• Monthly scholarship of €450,00;

• Shared accommodation with housekeeping service with a monthly cost of € 100,00 (except for trainees who live in the Algarve surroundings);

• Transfer from and to the airport, train or bus station;

• 3 meals per day in our staff canteen, 7 days per week (including days off);

• Basic Portuguese classes;

• Uniform with laundry service.

We offer:

• Meet & Greet with our Leadership Team;

• Internship Integration plan;

• Training plan, participation in e-learning and on class training for the several areas;

• Monthly meeting with our Managers;

• TakeCare initiatives;

• Recognition Award.

Want to join us? Apply now! We would be delighted to meet you!

E-mail: pinecliffs.hr@luxurycollection.com