Employee (m/f/d) in our Customer Care Department (fulltime)

Responsibilities

• First-level-After-Sales-Support – You will be advising and guiding our International customers via phone and email on an International level
• You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs
• You will make efforts for our customers, to represent their concerns and interests
• You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments
• You will contribute to improve our services continuously

Our requirements

• Fluent English and Dutch
• Passion for music and / or experience with the music industry
• After-sales–experience of service support and advising customers
• High degree of personal initiative, commitment, ability to work in a team, target orientation
• Experienced with computer and the established MS-office-programs