Customer Service Agent SIXT Share (m/f/d) - Dutch speaking - Berlin
WE ARE GROWING FURTHER and we are looking for YOU! For our Customer Service Team in Berlin, we are currently looking for convincing and competent Dutch-speaking Customer Service Agents (m/f/d). Your Role: You answer all incoming inquiries of our Dutch customers in the Netherlands regarding their booking, complaints, questions and invoices. Ideally you are experienced in working as a Customer Service Agent (m/f/d) or within another role in the service and support, customer care or call center sector. You don't have relevant professional experience? No problem, apply if you speak Dutch fluently and start with us as a newcomer. You will begin your new job with a 3-week, paid familiarization phase where you will learn everything you need to get started in customer service. Sounds interesting? Then become part of our team! Apply now as Customer Service Agent SIXT share (m/f/d) in Berlin.
What we offer:
- SOCIAL & HEALTH: DiverSIXTy program to promote a corporate culture of acceptance, appreciation, and respect, free cyber sports courses, and our psychological hotline
- ABOVE-AVERAGE COMPENSATION: Our employees (m/f/d) receive above-average compensation + performance-related bonus + support with bAV & VML
- PERMANENT CONTRACT: You will get a permanent contract and 500 € (gross) welcome bonus
- ALLOWANCES: For holiday, night shift & Sunday work
- PLANNING SECURITY: 30 days vacation & regulated working hours with shift plans approx. 3-4 weeks in advance
- FLEXIBLE FLEXTIME ACCOUNT: With build-up of up to 20 minus hours
- THE BEST COLLEAGUES: Comprehensive onboarding & warm working atmosphere + work with your friends and receive 2.000€ (gross) Refer-a-Friend bonus for every hire through your referral
- GREAT EMPLOYEE ADVANTAGES: for SIXT rent, share, ride & SIXT+, car leasing offers as well as discounts with partners for travel, beauty, clothing, etc.
- 20€ MOBILITY ALLOWANCE: Whether you travel by BVG, car, bike, or on foot
- DEVELOPMENT: You want more? We offer further training and promotion opportunities & give you continuous feedback
About you:
- You are like us: Likeable, motivated, and you enjoy being in direct contact with our customers
- You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
- You are an organizational and communicative talent, you work independently, solution-oriented and service-oriented
- You like to work in international teams and appreciate the exchange with colleagues
- You are fluent in Dutch and English (written and spoken) and have an understandable and clear way to speak and express yourself
What you will do:
In June 2020 we set up our brand new customer service team for our own carsharing product SIXT Share Netherlands. Now we are looking for you: You're the first point of contact for our customers and answer all incoming inquiries and advice our customers in the Netherlands regarding their booking, complaints, questions, and invoices. You work closely with the other departments of the company to provide the best service to our customers and increase customer satisfaction and loyalty. You start with a paid familiarization phase of 3 weeks.
