Apollo Palace Hotel - Guest Service Ambassador

Sentido Apollo Palace Hotel, one of the top all-inclusive hotels in Corfu, offers hospitality professionals the opportunity to gain valuable work experience in a professional and dynamic environment. With a history dating back to 1987, the hotel features 345 rooms and a team of 200 professionals, delivering high-quality hospitality services in a breathtaking natural setting.

Sentido Apollo Palace Hotel is seeking a talented and passionate Guest Service Ambassado to join our team for the 2025 season

• Ensure guests are properly greeted upon their arrival
• Ensure and provide flawless, upscale, professional and high-class guest service experiences
• Report customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipating their unstated ones
• Promptly address guests' requests
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of services
• Manage guest relations team to ensure we comply with all standards and operating procedures

• High School diploma, general education degree or international equivalent required. College degree preferred.
• Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
• Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred
• Excellent communication and people skills. Good organizational and multitasking abilities.
• Detail Orientation.
• A team player with a positive can-do attitude and a hands-on, results-driven approach.

• Competitive remuneration package
• Continuous learning and development opportunities
• Dynamic and highly professional environment
• Accommodation and meals

Only EU/EFTA nationals or with visa to work in Greece