Accommodation Supervisor

KEY OBJECTIVES AND ASSOCIATED RESPONSIBILITIES:

• Cleaning and Housekeeping duties are required.
• Organize and maintain trolley and guest supplies as per standard.
• Conduct daily inspections and co-ordinate work schedules in all areas of the Hotel
• Ensure assignments carried out by employees are completed and that a thorough handover is completed each shift.
• Schedule staffing as per occupancy levels and Business levels including F&B and outlets.
• Deputize in the absence of the Assistant Department Head.
• Develop, guide and motivate associates
• Check Standards of Cleanliness performed by Senior Housekeepers and Housekeepers and assess retraining needs.
• Propose ideas and suggest improvements where felt necessary.
• Supervise staff.
• Ensure adequate par stock levels are maintained.
• Daily inspection of rooms, spot-checking rooms including stay-overs.
• Schedule specialist cleaning projects assigned by Department Head.
• Carry out linen stock takes and inventories.
• Liaise with Department Head on a regular basis in relation to cleaning program and training needs.
•  Conduct daily briefing with staff
•   Ensure all SOPs are checked and updated annually and implemented
• Ensure efficient running of the Laundry Department and ensure that a ready supply of Linen is always available for Accommodation and F & B.
• Develop skills in Opera, Alkimii,and Computer applications like Word and Excel
• Report potential disciplinary issues.
• Handle customer queries, request and complaints with tact, patience and courtesy; if necessary contact Senior Management if the customer remains unhappy.
• Perform any other duties requested by Department Head.
• Oversee and ensure accurate documentation and storage of Lost and Found items abiding by the year and a day policy.

EXPERIENCE / REQUIREMENTS (Mandatory & Desired):

Mandatory: 

3 years previous Hotel Accommodation experience.

Excellent Communication skills

Basic first aid, manual handling and fire awareness training.

High standard of verbal and written communication.             

Desired:

Higher Level Diploma in Hospitality and Hotel Management

2 years Previous 5 star experience in a similar position is desirable.

Experienced in using Hotel operating systems such as Opera, Micros etc.