Service Manager - with focus on Continual Improvement
Service Manager - with focus on Continual Improvement
NNIT A/S
Join a fast-growing IT company and become a part of the NNIT success.
Your responsibilities as a Service Manager
As our new Service Manager you will be responsible for Continual Improvements across IT Operations Services. It is your responsibility to ensure the effectiveness of our ITIL processes covering their entire Life cycle.
You serve as the primary escalation and communication focal point for process challenges. In co-operation with stakeholders you will analyze process challenges and produce corrective and/or preventive actions. You will be responsible for coordinating the implementation of the identified actions and coordination’s of these.
Input to the Continual Improvement process will be many: Customer SLA challenges, Internal feedback, Customer feedback, Automated Reports and Collaboration Forums.
When not handling process challenges, you have a critical eye and a creative mind in your developing focus on our existing processes, to ensure that we always strive to optimize and improve, before we see a challenge.
You understand the importance of continual improvement, and your power of execution ensures that we develop in the right direction.
You will join our Operations Center & Process Management team
Our dynamic team consists of 21 employees globally. We deliver managed execution within our ITIL processes, i.e. incidents, standard service requests as well as ensuring continual improvement across our services. Our global setup enables us to pro-actively support our customers businesses 24/7 and prevent unnecessary escalations.
The team is part of IT Operations Services responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions. Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).
Your qualifications and experience
You hold a degree in IT and have a good understanding of the set of IT services that NNIT provides as well as the IT infrastructure technologies that support and enable our services.
You have a good understanding of the ITIL framework and you are preferably ITIL certified. You have 3-5 years of experience with ITIL, preferably as Incident Manager, Operation Manager or Project Lead. Experienced actor in a wholly or partially sourced Global IT environment is a plus.
You are confident in communicating with both colleagues and customers – and as we work across regions it is essential that you are able to act in an international environment; most importantly you should be fluent in the English language.
As a person you are conscience driven and are able to make yourself heard, understood, and respected by colleagues. You excel in your ability to push for implementation, while maintaining a good relationship with many stakeholders.
An analytical mindset and a structured approach combined with a high sense of urgency are crucial skills to be a success in the position.
Please submit your application and resume in English and attach your education diploma.
About NNIT
IT ADVISORY, DEVELOPMENT & OUTSOURCING
NNIT is a fast-growing IT company with ambitious goals. We supply IT services to large enterprises and the life science industry that demand high levels of quality and security.
At NNIT, you can make your mark on some of the most challenging projects in the IT industry, on our journey forward as a company, and on your own career.
We take on the responsibility for our clients’ IT as if it were our own, and we live our values every day, so you should be able to see yourself in them. We are: Conscience driven. Value adding. Open and honest.
We regard diversity as a strength and support equal opportunities for all. We encourage applications from people of all ages, genders, nationalities, religions and ethnic backgrounds.
