1st level German speaking IT support Agent
Job Description
• First level support for software, hardware and network incidents
• Handling IT incidents and requests received via telephone, email or ticketing system
• Incident logging through the Help Desk application and managing/prioritizing workload
• Remote PC and user administration
Requirements to Candidates
• Strong verbal and written communication skills
• A proactive work approach
• Ability to work under pressure, multitask and prioritize
• Excellent problem solving skills
• Knowledge of Microsoft based Operating Systems (with emphasis on Windows7)
• Knowledge of Microsoft Office (with emphasis on Office 2007/2010)
• General understanding and technical skills in the areas of networks and hardware
• German and English language skills in both verbal and written
Advantageous skills
• Service Management Know-How (e.g. ITIL)
• Knowledge on Active Directory user administration
• Knowledge of Microsoft Windows server operating systems
We offer:
• A challenging environment in a large global company
• An attractive salary and benefits package
• Being part of an international team
• Extensive training programs
If you are interested in this position, please apply only through Kühne + Nagel's online job portal:
