FRONT OFFICE RECEPTIONIST (GUEST SERVICE AGENT)

Essential Duties & Responsibilities:                                                   

                                                    

• Greets guests upon arrival ensuring they feel expected and welcome.                                                 
• Ensure that the guest receives the accommodation he/she is expecting.                                                 
• Maintains an up to date knowledge of the hotel and local services and supplies to be able to respond to guest queries.                                 
• Maintains an awareness of guest profiles through Hotel Management System.                                                 
• Deals swiftly, efficiently and sensitively to guest complaints and ensures follow through.                                                 
• Process accounts from check-in through check-out, ensuring accurate posting of food and beverage and ancillary charges.                                
• Receives payments by cash, cheque, credit card or on-account, adhering to the company credit policy at all times.                          
• Accurately administers front desk clerical systems and procedures.                                                 
• Provided currency exchange service.                                                 
• Records all instances of refused business, with reason of refusal.                                                 
• Checks the reception is organised and operating in an efficient standard and checklists are completed and forwarded to Front Office Manager.                                                 

• Promotes the hotel's outlets and special events at all times.                                                 
• Maintains awareness if sales opportunities, maximising revenue, meeting and exceeding guest expectations.              
• Maintains awareness of rate levels to be sold on a daily basis and occupancy level.                                                 
• Cooperates in the performance of any reasonable task requested by the management.                                                 
• Ensures balances of accounts of the days business at the end of shift.                                                 
• Adheres to all hotel policies, procedures and standards at all times.     

Languages Required:

• English & French OR
• English & German OR
• English & Italian                                          

                                                 

This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other Job related duties assigned to them by their Direct Superior.

Vacancy Number: 330486

To apply please send a CV in English by email to eures.recruitment.jobsplus@gov.mt. Please quote the vacancy number and title in your email.

For further vacancies available in Malta please visit https://ec.europa.eu/eures/eures-searchengine/page/main?lang=en#/simpleSearch